Which of the following is an example of an Incident KPI?

The choice that represents an example of an Incident Key Performance Indicator (KPI) is the percentage of incidents resolved within the Service Level Agreement (SLA). This KPI measures how effectively the IT service management team is addressing incidents in relation to the agreed-upon standards and timeframes set in SLAs.

By tracking this metric, organizations can assess their performance in incident resolution and ensure that they meet customer expectations and contractual obligations. A high percentage indicates efficient incident management processes, leading to improved service reliability and customer satisfaction.

In contrast, the other options focus on different facets of IT service management. The percentage of changes implemented successfully pertains specifically to change management, evaluating how well changes are managed and executed rather than incident resolution. The average time to open a service request measures performance in service request management, and the percentage of resolved change requests evaluates the effectiveness of the change management process, which does not directly relate to incidents.