Which of the following states signifies a Problem that is currently under evaluation?

Study for the IT Service Management (ITSM) Fundamentals Test. Prepare with flashcards and multiple choice questions, each question includes detailed explanations. Get ready for success!

The state that signifies a Problem currently under evaluation is "Assess." In this phase, the Problem is analyzed to determine its root cause and understand its impact on the services and business processes. Evaluation during this state may involve gathering information, analyzing data, and consulting with stakeholders to further investigate the issue.

This state is crucial because it sets the foundation for determining how to address the Problem and ultimately leads to the preventive measures or solutions needed to resolve it. By designating a Problem as "under evaluation," it indicates that active efforts are being made to comprehend the situation, which enables informed decision-making in later stages.

In contrast, other states like "New," "Resolved," and "Closed" do not imply active evaluation. "New" indicates that the Problem has just been logged but not yet assessed. "Resolved" means the issue has been addressed, and a solution has been implemented, while "Closed" signifies that the Problem management process has been completed, and no further action is required. Therefore, "Assess" is the correct choice, as it directly relates to the evaluation phase of Problem management.

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