Which role is typically responsible for deleting changes and related records in the ITIL framework?

In the ITIL framework, the role responsible for maintaining the integrity of data within the service management tools, including managing records such as changes, is typically that of the ITIL Admin. This role is focused on the administration and management aspects of IT service management processes.

The ITIL Admin has the authority and access necessary to delete changes and related records that may no longer be needed or that need to be removed for compliance or data management purposes. This ensures that the service management database remains accurate and relevant, contributing to effective decision-making and reporting.

While other roles like the Change Manager play crucial roles in overseeing and authorizing changes, they do not typically handle the actual deletion of records. The Change Manager's focus is on managing the change process itself, including assessing risks and ensuring that changes are implemented smoothly. Similarly, the Service Desk Analyst and Support Technician roles are more aligned with frontline support and incident management, rather than data management tasks within the service management system.