Which state indicates that a Problem is currently being assessed for resolution?

The state indicating that a Problem is currently being assessed for resolution is "Assess." This stage involves analyzing the problem to understand its impact, potential root causes, and possible solutions. During the assessment phase, the IT team gathers information, conducts investigations, and evaluates available options. This systematic scrutiny is crucial before heading towards action plans or solutions, ensuring that any remedial measures taken will be effective and appropriate.

In contrast, "Root Cause Analysis" refers specifically to the technique applied to identify the fundamental reason for the problem, rather than the overall state of the problem assessment. "New" describes the initial state of a problem when it has just been recognized but not yet analyzed. "Fix in Progress" signifies that remedial actions are already underway to resolve the issue, indicating that the assessment phase has already been completed. Hence, "Assess" is the correct state indicating that the problem is still being analyzed for resolution.