Which state is NOT part of an incident's lifecycle?

In the context of an incident's lifecycle within IT Service Management (ITSM), the lifecycle typically encompasses several defined states that an incident can go through from its inception to resolution.

The states of On Hold, Resolved, and Closed are all part of this lifecycle. When an incident is placed On Hold, it indicates that action on the incident has temporarily stopped, often waiting for more information or input from users or other teams. Once the issue is addressed and the resolution is provided, the incident transitions to the Resolved state, indicating that the service has been restored. Finally, when all necessary follow-up and documentation are completed, the incident moves to the Closed state, signifying that no further action is expected.

On the other hand, the state of Reopened is not part of the initial lifecycle as it does not represent a proactive stage in handling an incident but rather a reactive one. When an incident is Reopened, it signifies that the previously Resolved incident is now under scrutiny again due to ongoing issues, which diverges from the original lifecycle progression intended in items like On Hold, Resolved, and Closed.

Therefore, the state that stands out as not being part of the standard lifecycle is Reopened, as it reflects a new action brought