Which two new roles were introduced in Request Management?

In the context of IT Service Management, particularly regarding Request Management, the introduction of specific roles is vital for managing service requests effectively. The roles of Sn_request_read and Sn_request_write are specifically designed for handling read and write permissions related to service requests.

These roles allow individuals to have granular access control over requests; for instance, Sn_request_read would typically enable users to view existing requests, while Sn_request_write would empower them to create or modify requests. This distinction is important because it aligns with the principles of role-based access control, ensuring that only authorized personnel can perform certain actions on service requests, thereby enhancing security and operational efficiency within the request management process.

The other roles mentioned, such as Catalog_editor, catalog_manager, and others, do serve important functions within the broader framework of service management but do not specifically relate to the permissions outlined in the request management context as directly as Sn_request_read and Sn_request_write do. This focus on delineating roles tailored for specific tasks is crucial in improving workflow and accountability in managing requests efficiently.