Which two types of changes are associated with implementing workarounds?

Implementing workarounds is often associated with both emergency changes and normal changes. Emergency changes come into play when there is an urgent need to resolve a critical issue or incident that could significantly impact the organization or its services. In such situations, workarounds are implemented rapidly to restore service functionality while minimizing the impact of the problem.

Normal changes are those that follow the standard change management process and can involve implementing workarounds as part of a broader strategy to manage ongoing service operations or issues. In this context, a workaround can help mitigate problems while a more permanent solution is developed and deployed through the regular change management process.

This understanding highlights the significance of implementing workarounds in both urgent situations and as part of a structured approach to maintain service quality and continuity over time. Other change types, such as planned and unplanned, might not specifically align with the nature of workarounds as they pertain more to the scheduling and categorization of changes rather than the immediate need to address issues as they arise.