Who is considered a user in ServiceNow?

In the context of ServiceNow, a user is defined as any individual who requires access to the ServiceNow instance. This includes anyone who interacts with the system to perform tasks such as submitting incidents, requesting services, or accessing information. The focus is on the role of the individual within the system and their need to utilize the features and functionalities offered by ServiceNow to fulfill their responsibilities.

While company executives, IT department members, and service vendors may all interact with ServiceNow, they are not universally classified as users in the same way that individuals seeking access specifically to use the system are. Users can be from various roles within the organization, but the defining criterion is their need to directly access and utilize the ServiceNow platform. This broad definition allows for flexibility in how the term "user" is applied, accommodating a diverse range of individuals across various departments and functions.