Who is typically assigned the catalog_manager role?

The catalog_manager role is typically assigned to individuals who are responsible for overseeing and managing a specific catalog within an organization. This role entails ensuring that the catalog is properly structured, maintained, and continuously updated to meet the needs of the business and its users. The catalog manager is tasked with curating the items available in the catalog, ensuring they reflect the services offered, and facilitating the workflow for service requests.

Such a role is critical because it helps streamline the service offering process, enhances user experience, and ensures that the catalog aligns with both user requirements and organizational capabilities. This oversight can include collaboration with other teams to incorporate new services and retire outdated ones.

Other options, such as assigning the role to any user in the organization, to users requesting items, or to catalog builders alone, do not encompass the same level of responsibility and authority. Catalog managers require a focused understanding of service management principles and frameworks to effectively fulfill their duties.